Bulk-buy offer on Omegaflex DUO: buy 5 get 1 FREE

Bulk-buy offer on Vegepa Chewables: buy 5 get 2 FREE (offer expires 31/05/17)

With this offer, Vegepa Chewables is equivalent to £7.75 per product (RRP £10.99)

Add 5 boxes to the basket and 2 will automatically be added to your basket free of charge. This bulk-buy offer provides a 7-month supply at a daily dosage of 2 capsules.

Bulk-buy offer on Neurobalance: buy 5 get 1 FREE (valid with coupon codes)

Add 5 products to the basket and 1 will automatically be added to your basket free of charge. 

Special offer on Longvida Optimised Curcumin: 5+1 free


Add 5 Longvida Optimised Curcumin to the basket and 1 will automatically be added to your basket free of charge. This bulk-buy offer provides a 6-month supply for adults. 

Delivery charges & information

 

  Orders between value of:
  £0.00 - £20.00 £20.00 - £50.00 £50.00 - £75.00 £75.00 and over
UK & Channel Isles Royal Mail 2nd class £1.99 FREE FREE FREE
UK & Channel Isles Royal Mail 1st class £2.99 £2.99 FREE FREE
UK  Courier Next Day (Except Sat & Sun) £6.99 £6.99 £6.99 FREE
EU £9.00 £9.00 £9.00 £9.00
Rest of the world £12.50 £12.50 £12.50 £12.50

Orders received before 2pm Monday-Friday are usually despatched from our warehouse the same day, as soon as payment is received. Orders placed after 2pm or at weekends are despatched the following working day.

Delivery estimates

  • Orders within the UK should reach the relevant destination within 1 to 2 working days for first-class orders or within 3 to 4 working days for second-class orders, unless next-day courier delivery is selected. 
  • For orders within Europe, please allow 5-7 working days.
  • For all other international destinations, please allow 7-14 working days for delivery.

Please ensure that you provide a valid street address where somebody will be available to receive the parcel between 9am and 5pm as the courier service cannot provide specific delivery times. If you are unlikely to be at home during those hours, please provide an alternative address. The courier will leave a card with their details, in the event that you are not home. They will re-attempt delivery twice, or you will have the chance to collect your parcel from your local depot. Should these attempts to deliver still fail, then the parcel will be returned to Igennus. We regret that we will have to charge the normal postage fee if we have to re-send your parcel.

Importation of food supplements - regulations & customs charges

Please note that for all non-EU destinations, it is your responsibility to check domestic regulations regarding importation of food supplements, since classification of individual nutrients can vary from country to country - sometimes nutrition supplements acceptable in one country are classified as medicines in another. If, for any reason, you are unable to import our food supplements due to local market regulations, any fees charged to us for returning the goods will be deducted from your refund once the goods are received back at our warehouse. Any applicable customs charges are payable by you and Igennus accepts no responsibility for any charges imposed on you upon import. 

Lost or damaged shipment

We will arrange a replacement or refund for lost parcels.* A parcel may be considered lost if it has not arrived within the following time periods:

  • UK - 10 working days 
  • Europe - 20 working days
  • Rest of World - 25 working days

* Please note that in order to claim a refund or full replacement you must report a missing parcel within 20 calendar days in the UK, and 70 calendar days for Europe and Rest of World. As soon as you suspect a parcel is lost please report it to us by email or phone. Please call 01223 421434 (+44 1223 421434 international). Our phone lines are open Monday to Friday from 9:00am to 5:30pm GMT.